Operations Manager Full-time Job2 months ago - Transportation & Logistics - New York City - 400 views
- Manage a diverse, insourced multilingual team in an large corporate environment across multiple client sites
- Manage and coordinate client stakeholder relationships within EMEA, with the objective of delivering on client expectations, identifying growth areas and continuously improving processes
- Provide day-to-day leadership and guidance to your management team (Team Leaders, L&D Manager and HR)
- Scheduling and prioritising your own work and ensuring all deadlines are met.
- Ensuring your team hit and exceed KPI metric targets across multiple elements of the business
- Developing the capability of the sales team through strong performance management and coaching, complimented by a structured L&D program
- Work with key internal stakeholders to agree all aspects of resource planning, agree job specifications and hire the best talent to fill open roles within strict time and budgetary deadlines
- Further develop existing reporting templates and metrics with a view to improving team performance visibility and areas of focus
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